Orders are normally processed within 1–3 days. Processing includes reviewing the order information, confirming item availability, preparing the products, and arranging shipment.

The processing period begins after an order is successfully placed. Orders containing multiple items may be divided into more than one shipment when necessary.

Processing time is separate from the estimated delivery time. Unusually high order volumes, payment review, incomplete address information, or events outside our reasonable control may affect the shipment date.

Estimated delivery is 2–5 days after your order has been processed and shipped.

Delivery dates are estimates rather than guaranteed arrival dates. The actual delivery time may vary because of the destination, transportation conditions, local delivery operations, weather, public holidays, or other circumstances outside our reasonable control.

We provide worldwide shipping to destinations that can be served by our available delivery network.

Certain remote locations, restricted areas, or destinations affected by transportation or regulatory limitations may not be available at checkout. A delivery address must be complete, accurate, and accessible to the applicable local delivery service.

If we are unable to ship to the address submitted with your order, we will contact you using the email address associated with the purchase.

Standard delivery is provided through our Free Worldwide Shipping service.

No standard shipping charge will be added to an eligible order. Product prices, optional services, or other non-shipping costs shown during checkout are separate from this policy.

When tracking information is available, it will be sent to the email address associated with your order.

Tracking activity may take 1–3 days after shipment to appear. A tracking number may be created before the package is scanned or updated by the delivery network.

If tracking has not updated after this period, contact us and include your full name, order number, and the email address used at checkout.

Customers should carefully review the recipient name, street address, apartment or unit number, city, state or province, postal code, country, and contact details before submitting an order.

If you notice an address error, email us as soon as possible. We will review your request, but an address change may not be possible after processing or shipment has begun.

If a package is returned because the address was incomplete, inaccurate, inaccessible, or refused, contact us so we can review the order and explain the available next steps.

Customs duties, import taxes, brokerage fees, and other applicable government charges are included in our Free Worldwide Shipping service.

If customs duties, import taxes, brokerage fees, or other government charges occur, they will be covered by us.

Customers will not be required under this policy to assume these shipping-related import charges. Contact us if you receive a request for an unexpected customs or import payment before taking further action.

Delayed shipments

Tracking updates and estimated delivery dates can occasionally be affected by transportation delays, weather, local delivery conditions, holidays, or other events outside our reasonable control.

Packages marked delivered

If tracking shows that your package was delivered but you cannot locate it, check the delivery area, household members, building reception, and any secure location where the package may have been placed. Contact us if it remains missing.

Lost packages

Contact us with your order number and tracking information if you believe a shipment has been lost. We will review the available delivery details and assist with the next steps.

Damaged packages

If a package or product arrives damaged, contact us promptly. Include your order number, a description of the issue, and clear photographs of the product, packaging, shipping label, and visible damage.

Items from the same order may be shipped separately. When this happens, packages may arrive on different dates and may have separate tracking updates.

Receiving one package does not necessarily mean that the remaining items have been omitted. Review all shipment notifications before contacting support about a missing item.