The return request must be submitted within 30 days of delivery. The delivery date shown in the available shipment information will normally be used to determine when the return window begins.

Contact us before the return window expires. Starting a return request does not remove the requirement to follow the instructions provided by our customer service team.

To qualify for a return, the product must meet all applicable eligibility and condition requirements.

• The return request is made within 30 days of delivery.
• The item is unused, unworn, unwashed, and unaltered.
• The item is returned with its original tags, parts, accessories, and packaging when applicable.
• The product does not show stains, odors, scratches, wear, damage, or other signs of customer use.
• The item was purchased directly from Coach through this store.
• The return follows the instructions and return details provided by customer service.

Place the product in secure protective packaging so it is not damaged while being returned. When available, include the original product packaging, dust bag, tags, accessories, components, and documentation.

Do not attach shipping labels, tape, or writing directly to retail packaging, product boxes, cases, or the item itself. Place the product packaging inside a suitable outer shipping package.

You are responsible for caring for the product until it is received at the return destination provided by customer service.

The following products are not eligible for a change-of-mind return unless they arrived damaged, defective, or different from the item ordered:

• Products clearly marked as Final Sale
• Personalized, customized, monogrammed, or altered items
• Items that have been used, worn, washed, or damaged
• Products with missing tags, parts, or included accessories
• Hygiene-sensitive products that have been opened, used, or had a protective seal removed
• Products purchased from another retailer, marketplace, or unauthorized seller

Contact customer service before placing your order when you are unsure whether a product is eligible for return.

Do not send a return without first contacting our customer service team.

1. Email [email protected] within 30 days of delivery.
2. Include your full name, order number, email address used for the order, product name, and reason for the return.
3. Include clear photographs when the product is damaged, defective, incorrect, or otherwise affected by a visible issue.
4. Wait for customer service to review your request and provide the correct return instructions and return details.
5. Package the approved item securely and follow all return instructions provided to you.
6. Retain any shipment receipt or return tracking information until the return and refund have been completed.

Coach provides free return shipping for eligible and approved returns made within the 30-day return window.

To receive free return service, you must use the return method and instructions supplied by our customer service team. We cannot reimburse unauthorized shipping methods, premium delivery services, or return costs arranged independently.

If an item is sent without prior approval, sent to an incorrect location, or returned through a method not authorized by customer service, it may not qualify for free return shipping and may not be accepted.

After your return is delivered, the item will be inspected to confirm that it meets the requirements of this policy.

Approved refunds are processed within 3–15 days after the returned item is received and inspected . The refund will normally be issued to the original payment method used for the order.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account after it has been issued. This additional posting time is controlled by the payment provider.

Contact customer service when you would like a different size, color, or product. Exchange availability depends on the requested item being available when the request is reviewed.

In some cases, the original item may need to be returned for a refund and a separate order placed for the replacement product. Customer service will explain the available option after reviewing your request.

Do not send the original item back until you have received the correct return or exchange instructions.

Contact us promptly if your order arrives damaged, defective, or different from the product you ordered.

Please include:

• Your full name and order number
• The affected product name
• A clear description of the issue
• Photographs of the product and visible problem
• Photographs of the packaging and shipping label when shipping damage or an incorrect delivery is involved

Keep the product, original packaging, tags, accessories, and shipping materials until our customer service team has reviewed the issue and provided instructions.

Products clearly identified as Final Sale on the product page or at checkout are not eligible for a change-of-mind return, refund, or exchange.

This restriction does not prevent you from contacting customer service when a Final Sale product arrives damaged, defective, or different from the item ordered. Such reports will be reviewed individually.