Information you provide

We may collect personal information that you submit directly when you place an order, create or update an account, subscribe to email marketing, complete a form, request support, submit a review, or otherwise communicate with Coach.

This information may include:

• Your name and contact information
• Billing and shipping addresses
• Email address
• Account login and profile information
• Order, purchase, return, exchange, and refund details
• Products viewed, saved, purchased, or added to a cart
• Marketing preferences and subscription choices
• Messages, photographs, attachments, and other information sent to customer service
• Payment-related information required to complete a transaction

Information collected automatically

When you use the website, certain technical and usage information may be collected automatically through cookies and similar technologies.

This information may include:

• Internet Protocol address
• Browser and device type
• Operating system
• Pages viewed and links selected
• Visit dates, times, and approximate session duration
• Referring pages or search information
• Shopping-cart and checkout activity
• Cookie identifiers and website preferences
• General interaction and website-performance data

Information from service providers

We may receive information from providers that support payments, order processing, fraud prevention, website hosting, delivery, analytics, email communications, and customer service. The information received depends on the service and your interaction with it.

Coach may use personal information to:

• Operate, maintain, and secure the website
• Provide shopping-cart, checkout, and account functionality
• Process and manage orders, payments, returns, and exchanges
• Arrange shipping and provide order or delivery updates
• Respond to product, account, order, and customer-service questions
• Verify information and help prevent fraud or unauthorized activity
• Maintain transaction and customer-service records
• Remember website settings and shopping preferences
• Analyze website traffic, performance, and customer interactions
• Improve products, website content, and the shopping experience
• Send marketing emails when you have subscribed
• Manage marketing preferences and unsubscribe requests
• Protect Coach, customers, service providers, and other users
• Comply with applicable obligations and lawful requests
• Establish, exercise, or defend legal claims when necessary

When you place an order, Coach uses the information submitted during checkout to review the transaction, collect payment, prepare the order, arrange delivery, send order communications, and provide support.

We may use order and contact information to confirm purchases, provide shipment or delivery updates, process returns or exchanges, issue approved refunds, investigate transaction concerns, and answer questions about your order.

If you contact customer service, we may keep a record of your message and related order information so we can respond, document the request, and provide consistent assistance.

Payments may be processed through PayPal, Stripe, or credit card payment services. The payment option available to you will be displayed during checkout.

Payment providers may collect and process payment-card details, account identifiers, billing information, transaction information, device information, and fraud-prevention data needed to authorize and complete the purchase.

Coach may receive limited transaction details, such as payment status, payment method, transaction reference, billing information, and information needed to manage refunds or disputes. Payment providers process information under their own privacy policies and security practices.

Coach uses cookies and similar technologies to operate the website, remember preferences, understand website activity, support shopping features, and analyze performance.

Essential cookies

Essential technologies support functions such as page navigation, shopping carts, checkout, account access, security, fraud prevention, and preference management.

Preference cookies

Preference technologies may remember selections such as region, language, display settings, recently viewed products, and other choices that make the website easier to use.

Analytics technologies

Analytics technologies help us understand how visitors use the website, which pages are viewed, how customers move through the store, whether errors occur, and how website performance can be improved.

Managing cookies

You may manage available cookie choices through website settings or your browser. Blocking certain cookies may affect shopping-cart, account, checkout, preference, or other website functions.

Browser controls vary, so review your browser’s settings or help documentation for instructions on deleting, blocking, or limiting cookies.

If you subscribe to Coach marketing emails, we may use your email address and marketing preferences to send information about products, collections, promotions, offers, and store updates.

Marketing communications may be personalized using information such as your interactions with emails, products viewed, shopping preferences, and previous purchases when permitted.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in an email or by contacting [email protected] .

Unsubscribing from marketing does not prevent Coach from sending non-promotional communications needed to manage an order, account, return, refund, security issue, or customer-service request.

Coach may share personal information with service providers that perform functions necessary to operate the online store and provide requested services.

These functions may include:

• Website hosting and technical support
• Payment processing and transaction verification
• Fraud prevention and website security
• Order preparation and fulfillment support
• Shipping, delivery, and shipment tracking
• Customer-service communications
• Email distribution and preference management
• Cookies, website analytics, and performance measurement
• Data storage, backup, and infrastructure support
• Professional, compliance, and recordkeeping support

Service providers may access information only as needed to perform their assigned functions, subject to their agreements, applicable requirements, and independent privacy obligations.

Legal and protective disclosures

Information may also be disclosed when reasonably necessary to respond to lawful requests, comply with applicable obligations, investigate fraud or security incidents, enforce store terms, protect rights or safety, or establish and defend legal claims.

Business changes

Personal information may be transferred as part of a proposed or completed business transaction involving all or part of the Coach store, subject to appropriate confidentiality and privacy considerations.

Coach uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, secure connections, transaction safeguards, service-provider reviews, monitoring, backups, and internal procedures appropriate to the type of information involved.

No website, storage system, transmission method, or security measure can be guaranteed to be completely secure. You are responsible for keeping account credentials confidential and using a strong, unique password.

Contact us promptly if you believe your account or personal information has been accessed without authorization.

Coach retains personal information for as long as reasonably needed for the purposes described in this policy.

Retention periods may depend on the nature of the information, your relationship with Coach, transaction and support history, account status, security needs, recordkeeping requirements, disputes, and applicable obligations.

When information is no longer reasonably required, it may be deleted, anonymized, or securely retained where continued storage is required or permitted.

Depending on where you live and subject to applicable conditions, you may have the right to request that Coach:

• Confirm whether personal information about you is processed
• Provide access to certain personal information
• Correct inaccurate or incomplete information
• Delete certain personal information
• Provide a portable copy of eligible information
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent
• Opt out of certain sales, sharing, or targeted uses where applicable
• Appeal a privacy-request decision where that right is available

You may also unsubscribe from marketing emails and manage available cookie preferences as explained in this policy.

Submitting a request

To submit a privacy request, email [email protected] and clearly describe the request.

We may request information reasonably necessary to confirm your identity, locate relevant records, protect your account, and prevent unauthorized disclosure. An authorized representative may be asked to provide proof of authority.

Certain requests may be limited or declined when an exception applies, the information cannot reasonably be verified, or retaining the information remains necessary for permitted purposes.

When account features are available, you may be able to review or update certain profile, contact, address, and preference information through your account.

You may contact customer service when information cannot be updated through the website. We may retain previous information when needed for order records, security, fraud prevention, dispute resolution, or other permitted purposes.

To stop promotional emails, use the unsubscribe option in the message. Requests may require a reasonable period to take effect, and you may continue to receive necessary transactional or customer-service communications.

The Coach online store is intended for a general audience and is not directed to children who are not permitted to provide personal information or make purchases independently under applicable law.

We do not knowingly collect personal information from children in a manner prohibited by applicable law. A parent or guardian who believes a child has provided personal information should contact us so the request can be reviewed.

Coach serves customers in multiple destinations. Personal information may be processed or stored in a country other than the country where you live when necessary to operate the website, process payments, fulfill orders, provide delivery, offer support, or use service providers.

Privacy and data-protection requirements may differ between countries. Where required, appropriate measures may be used to support the lawful handling and transfer of personal information.

Your privacy rights remain subject to the laws and conditions applicable to your location and the relevant processing activity.

The website may include links to third-party websites or services. Selecting an external link may allow another organization to collect information under its own privacy policy and terms.

Coach does not control the privacy, security, content, or operation of independent third-party websites. Review the relevant privacy information before submitting personal information to an external service.

Coach may update this Privacy Policy to reflect changes to the website, store operations, information practices, services, security procedures, or applicable requirements.

The revised policy will be posted on this page with an updated date. Additional notice may be provided when appropriate for a significant change.

Review this page periodically to remain informed about current privacy practices.